FAQS

SHIPPING + RETURNS

 

> What happens after I place my order?

Once you place your order you will receive an order confirmation email. After your order ships you will then be sent tracking information. Most orders arrive with 3-5 business days if shipped within the US. International Orders will vary in delivery times, but rest assured that your item will be sent out within 1-2 day of placing your order.

 

> How long does it take to get my order?

Delivery times vary based on delivery location. We ship all cuffs from Austin, TX and most customers receive their order within 5-7 business days from their order date.

 

> Do you provide tracking information?

Yes. When your order is placed, you will get a confirmation email. Once it has shipped, you will then receive an additional email with all your tracking information.

 

> What are shipping costs?

FREE Domestic Shipping, $8 USD Shipping to Canada, and $15 USD Flat rate International Shipping!

 

> Do you ship internationally?

Yes, but if for some reason we are not able to ship your purchase to your country, we will refund your purchase immediately.

 

 > What is your return policy?

We stand behind every product we make and if you are not satisfied for any reason, you have 15 days from purchase to request a refund. Contact us directly via email or phone and we will make sure your refund happens swiftly and easily.

We are committed to making every customer feel as if they are our only customer and if at any point we fail to deliver to your expectations we will make it right.

 

> How do I request a refund?

Send an email to edgar@sightlineprovisions.com with the name of your product and your reason for requesting a return/refund. We will reach out immediately to provide information on return shipping information and when you receive your refund. If there was any problem with your cuff, we will cover return shipping.

 

> What do I do if my bracelet/product needs to be repaired?

We stand behind every single piece we create and your satisfaction as our customer is our highest priority. We believe the best way to acquire new customers is to take really great care of the ones we already have. If at any point you need a repair on your product, please contact us and we will coordinate the shipping and repair in a very quick and easy way!

 

> How do I cancel my order?

Send an email to edgar@sightlineprovisions.com with your order information. You will get a confirmation email that your order has been cancelled.

 

SIZING, PRODUCT CARE + MORE

> How do I know what size to order?

All of our cuffs are designed with the ‘Just Right’ adjustable sizing closure. This fit sizes down to 6" wrist and up to 9" wrist. If your wrist size is outside of these measurements then just contact us and we will adjust the closure to down to 4" wrist or up to 11" wrist. We have not had a wrist we can't fit yet!

 

> Are items made in the USA?

We care about what components we create with + fair trade. We create as much as possible with domestic materials. Every piece is hand constructed from start to finish. We only work with premium grade leathers and rivets to ensure every component is built to last for decades to come.

 

> How do I care for and clean my cuff?

For those who use their Sight Line product daily and would like additional protection, we recommend spraying with Dr. Jackson’s Water Protector. If your cuff needs to be cleaned, then contact us and we can recommend the best product depending on your cuff.

 

> How durable are Sight Line products?

Every piece is handcrafted and built to last. We have constructed every piece with the intention that it will be worn regularly and long term. We welcome you to contact us at any point should you have any concerns or need repair.

 

> Are all of your cuffs uni-sex?

Yes. We’ve seen nearly every cuff connect with both genders and therefore we prefer not to classify our cuffs this way.

 

RETAIL, WHOLESALE + COMPANY INFO.

 

> What if I want to see your cuffs in person?

We do have over 50 retail locations through Texas and the US that carry our products with more being added frequently.

 

> I am interested in carrying Sight Line Provisions, who should I contact?

We do offer wholesale. Please contact us directly at edgar@sightlineprovisions.com or 512.913.8604. We have Look Books and pricing available.

 

> Other questions?

Didn’t see the answer you were looking for? We are happy to help you on anything you may need. Just send us an email at info@sightlineprovisions.com or 512.913.8604.